Eligibility for Returns and Exchanges
As part of this published policy, eligible merchandise can be returned without a stated reason or exchanged during the 30 days following delivery; contact Dash before sending anything back so authorization and return instructions can be issued, as reflected in this published policy.
Excluded No-Reason Returns
For the avoidance of uncertainty, under Dash's service standards, a listed exclusion never removes remedies for damage, defect, wrong fulfillment, missing items, or another non-waivable legal right; items made to order, marked clearance or Final Sale, issued as gift cards, or opened when intimate or hygiene-sensitive fall outside the no-reason policy.
Preparing an Item for Return
As part of this published policy, items should be sent back with supplied components and original packaging where that is reasonably practicable, and a deduction can apply solely where permitted and where unnecessary handling has reduced the item's condition, as reflected in this published policy.
How Approved Refunds Are Paid
To state the rule precisely, a later statement date may result from the payment provider's own processing time; in the same context, approved funds are sent back to the original payment method within 5-10 business days after the return is received and reviewed, which is the stated customer standard.
Order Cancellation and Authorized Returns
For the avoidance of uncertainty, cancellation is available before dispatch, and the return process applies once shipment has occurred; accordingly, the default return address is 2770 N State Highway 360, Grand Prairie, Texas, 75050, United States, and no item should be sent until Dash confirms its instructions, and this rule governs the applicable process.
Merchant-Paid Returns
To keep customer expectations clear, return freight remains the merchant's responsibility when an order is damaged, defective, incorrect, or incomplete; Dash pays approved return shipping for every no-reason return or exchange and supplies a prepaid label or equivalent free arrangement, as reflected in this published policy.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydasg.shop
Phone: 9412768969
Physical address: 2770 N State Highway 360, Grand Prairie, Texas, 75050, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York)